SHIPPING POLICY
SHIPPING POLICY
Last Updated: November 11, 2026
1. SHIPPING OVERVIEW
Thank you for shopping with EsayFoodoogs!
At EsayFoodoogs, operated by Van Brands Inc, we are committed to providing a smooth and convenient shopping experience.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
We currently serve customers in the United States.
Please review the following information before placing your order.
2. ORDER PROCESSING TIME
All orders are processed after payment has been successfully received and verified.
Our estimated order processing time is:
1–3 Business Days
Please note:
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Orders are generally processed Monday through Friday, excluding public holidays.
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Orders placed on weekends or holidays will generally be processed on the next business day.
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Processing times may be longer during peak seasons, promotional events, or periods of high order volume.
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Orders may require additional verification before shipment.
You will receive an order confirmation email after placing your order.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
3. SHIPPING TIME
Our estimated shipping time within the United States is:
5–8 Business Days
Please understand that shipping times are estimates and may vary depending on your delivery location, shipping carrier, weather conditions, and other circumstances.
The estimated delivery time does not include order processing time.
Actual delivery dates are not guaranteed unless expressly stated.
4. SHIPPING FEES
Applicable shipping fees will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
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Delivery destination.
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Order size and weight.
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Selected shipping method.
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Applicable promotions.
If free shipping promotions are available, their terms and eligibility requirements will be displayed on our website.
5. ORDER TRACKING
Once your order has been shipped, we will send a shipping confirmation email containing tracking information when available.
You can use the tracking number to follow your package through the shipping carrier's tracking system.
Please allow some time for tracking information to become available after shipment.
If you have not received tracking information or have questions about your shipment, please contact us at:
6. SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your shipping address before completing checkout.
If you need to correct your shipping address, contact us as soon as possible.
We will make reasonable efforts to accommodate address changes before an order is shipped.
Once an order has been shipped, we may be unable to modify the delivery address.
EsayFoodoogs is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by customers, subject to applicable law.
7. SHIPPING DELAYS
Although we work to process and ship orders within the estimated timeframes, unexpected delays may occur.
Possible causes include:
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Severe weather conditions.
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Carrier delays or service interruptions.
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Public holidays.
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High shipping volume.
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Transportation disruptions.
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Incorrect or incomplete delivery information.
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Other circumstances beyond our reasonable control.
If we become aware that an order cannot be shipped within the promised timeframe, we will notify you and provide the options required by applicable law.
We appreciate your patience and understanding.
8. LOST, DAMAGED, OR MISSING PACKAGES
If your package appears lost, arrives damaged, or is missing items, please contact our customer service team.
To help us investigate, please provide:
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Your order number.
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Your full name.
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Your shipping address.
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Your tracking number, if available.
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Clear photographs of damaged packaging or products, if applicable.
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A description of the issue.
Our team will review the situation and work toward an appropriate resolution.
If a package is confirmed lost or an order arrives damaged due to shipping or fulfillment issues, we will work with you to determine an appropriate solution, subject to applicable law.
9. FOOD PRODUCT SHIPPING AND HANDLING
Because EsayFoodoogs offers seafood snacks and food products, proper handling and storage are important.
Customers should carefully review the storage and handling instructions provided on the product packaging.
Please follow all applicable product storage instructions after delivery.
If your food product arrives damaged, appears spoiled, or is otherwise unsuitable for consumption, please do not consume it.
Contact us within 48 hours of delivery and provide photographs and your order number so we can review the issue.
For food safety reasons, please do not consume products that appear compromised during transportation.
10. INCORRECT OR INCOMPLETE ORDERS
If you receive an incorrect item, an incomplete order, or a product different from what you purchased, please contact us within 48 hours of delivery.
Please include:
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Your order number.
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A description of the issue.
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Photos of the items received.
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Photos of the packaging, if available.
We will review your request and determine an appropriate resolution.
11. DELIVERY CONFIRMATION
Once the shipping carrier marks a package as delivered, please check your delivery location, mailbox, front door, or other designated delivery area.
If you cannot locate your package, please contact the shipping carrier and our customer service team.
We will make reasonable efforts to assist you in investigating the delivery issue.
12. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order has been shipped.
Once an order has been shipped, cancellation may no longer be possible.
Any eligible cancellation or refund will be handled in accordance with our Refund and Return Policy and applicable law.
13. CONTACT INFORMATION
If you have questions about shipping, delivery, order tracking, or any shipping-related concerns, please contact us.
Brand Name: EsayFoodoogs
Legal Business Name: Van Brands Inc
Customer Service Email:
Business Address:
7288 HANOVER GREEN DR STE A
MECHANICSVILLE, VA 23111
United States
Customer Support: service@esayfoodoogs.com
Thank you for shopping with EsayFoodoogs!
We appreciate your trust and look forward to serving you.