RETURNS & REFUND POLICY

RETURNS & REFUND POLICY

Last Updated: November 11, 2026

1. OVERVIEW

Thank you for shopping with EsayFoodoogs!

At EsayFoodoogs, operated by Van Brands Inc, customer satisfaction is important to us.

We want every customer to have a positive shopping experience. This Returns & Refund Policy explains the conditions under which returns, refunds, replacements, and order cancellations may be requested.

Because we sell food products, including ready-to-eat seafood snacks, certain restrictions apply to returns for food safety and hygiene reasons.

Please read this policy carefully before placing an order.

2. FOOD PRODUCT RETURN POLICY

For food safety and hygiene reasons, we generally do not accept returns of opened food products or properly delivered food products that are not defective.

We cannot accept returns simply because a customer changes their mind about a food purchase.

However, this restriction does not affect your rights regarding products that arrive damaged, defective, incorrect, spoiled, or otherwise unsuitable for consumption.

If you receive a product that does not meet these conditions, please contact us for assistance.

3. ELIGIBLE REFUND OR REPLACEMENT REQUESTS

You may contact us to request a refund or replacement if one of the following situations occurs:

A. Damaged Products

If your order arrives with damaged products or damaged packaging that affects product safety or quality, please contact us.

Please provide clear photographs showing the damage.

B. Defective or Spoiled Products

If a product arrives defective, spoiled, or otherwise unsuitable for consumption, please do not consume it.

Contact us as soon as possible so we can investigate and determine an appropriate resolution.

C. Incorrect Items Received

If you receive an item different from the product you ordered, please contact our customer service team.

We will review your order and help resolve the issue.

D. Missing Items

If your package is missing products or quantities from your order, please contact us with your order number and relevant photographs.

We will investigate the issue and determine an appropriate solution.

4. REPORTING TIMEFRAME

To help us investigate and resolve issues efficiently, please contact us within:

48 hours after delivery.

When submitting a request, please provide:

  • Your order number.

  • Your full name.

  • The email address used when placing the order.

  • A description of the issue.

  • Clear photographs of the affected product.

  • Photographs of the shipping packaging, if applicable.

Requests submitted after this period may require additional review.

Nothing in this section limits any rights or remedies that cannot legally be restricted.

5. HOW TO REQUEST A REFUND OR REPLACEMENT

To request a refund or replacement, please follow these steps:

Step 1: Contact Us

Send an email to:

service@esayfoodoogs.com

Please use the subject line:

"Return / Refund Request – Order #[Your Order Number]"

Step 2: Provide Order Information

Include your order number, contact information, and a detailed explanation of the issue.

Step 3: Attach Supporting Photos

If your product is damaged, defective, spoiled, or incorrect, please attach clear photographs to help us review your request.

Step 4: Wait for Review

Our customer service team will review your request and contact you with the next steps.

Step 5: Resolution

Depending on the circumstances, we may offer an appropriate refund, replacement, or another suitable resolution.

Please do not send products back to us unless our customer service team specifically instructs you to do so.

6. REFUND PROCESSING

If your refund request is approved, the refund will generally be issued to your original payment method.

Once processed, please allow approximately 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Please note that the actual time required for a refund to appear may vary depending on your financial institution.

If you have not received your refund after the expected processing period, please contact us at:

service@esayfoodoogs.com

7. REPLACEMENTS

In certain cases, we may offer a replacement instead of a refund.

Replacement eligibility will depend on product availability and the circumstances of your request.

If a replacement is approved, we will provide further instructions regarding the replacement shipment.

Any additional shipping charges associated with an approved replacement due to our fulfillment error or a defective product will be handled appropriately by our customer service team.

8. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

If an eligible cancellation is approved, a refund will be issued to the original payment method.

All cancellation requests are subject to applicable law.

9. NON-REFUNDABLE SITUATIONS

Unless otherwise required by applicable law, the following situations are generally not eligible for returns or refunds:

  • Opened food products that are not defective.

  • Properly delivered products that are not damaged or defective.

  • Purchases made by mistake or changes of mind.

  • Products that have been improperly stored or handled after delivery by the customer.

  • Issues resulting from inaccurate shipping information provided by the customer.

  • Products that have been consumed or partially consumed, except where applicable law requires otherwise.

This section does not limit your rights regarding products that are defective, misrepresented, unsafe, or otherwise subject to mandatory refund or replacement requirements under applicable law.

10. SHIPPING FEES AND REFUNDS

Original shipping charges may be non-refundable for returns or cancellations resulting from customer preference, except where required by applicable law.

If a refund or replacement is approved because of an error on our part, a defective product, or another qualifying issue, we will determine the appropriate treatment of shipping charges in accordance with applicable law.

11. FOOD SAFETY NOTICE

Because our products include seafood snacks, proper food handling and storage are important.

Please:

  • Follow the storage instructions on the product packaging.

  • Check the product packaging upon delivery.

  • Review product ingredients and allergen information before consumption.

  • Do not consume products that appear spoiled, damaged, contaminated, or otherwise unsuitable for consumption.

If you believe a product may pose a food safety concern, please stop consuming it and contact us immediately.

12. CONTACT INFORMATION

If you have questions about our Returns & Refund Policy or need assistance with an order, please contact us.

Brand Name: EsayFoodoogs

Legal Business Name: Van Brands Inc

Customer Service Email:

service@esayfoodoogs.com

Business Address:

7288 HANOVER GREEN DR STE A
MECHANICSVILLE, VA 23111
United States

Customer Support: service@esayfoodoogs.com

We appreciate your understanding and support.

Thank you for choosing EsayFoodoogs!